Understanding SMA & NPA Classification
As per Reserve Bank of India guidelines, the Bank classifies loan accounts as Special Mention Account (SMA) or Non-Performing Asset (NPA) immediately in case of default.
All applicable laws, RBI instructions and statutory guidelines, including revisions made from time to time, shall be binding on the borrower.
Do not share your OTP, PIN, CVV or passwords with anyone, even if they claim to be bank officials.
Classification of an account as SMA or NPA may adversely impact credit scores of borrowers and guarantors with agencies such as CIBIL, EXPERIAN, EQUIFAX and CRIF.
RBI has issued a booklet explaining the common modus operandi used by financial fraudsters. Customers are advised to read the booklet carefully to stay protected.
View Fraud Awareness Booklet (PDF)SMA and NPA classification norms applicable to Term Loans, CC/OD facilities, Bill Discounting facilities and interest payments are subject to change and shall be binding when revised.
An NPA account shall be upgraded to standard category only after repayment of entire overdue principal and interest. For borrowers with multiple facilities, all dues across facilities must be cleared.